Frequently Asked Questions
WHAT ARE THE SHIPPING COSTS?
We offer free worldwide shipping.
HOW ARE TILE MURALS SHIPPED?
Tile murals are not assembled before shipping. Mural tiles ship individually wrapped and numbered for easy installation.
WHEN WILL YOU SHIP MY ORDER?
Our tile murals are custom painted in Portugal and ship 4 weeks from time of order. If you need your order sooner than that please contact us and we will be glad to accommodate your request.
HOW WILL I KNOW WHEN MY ORDER IS SHIPPED?
You will receive an email with the shipping details and tracking number once we ship your order.
WRAPPING AND PACKAGING
Our tiles are packed with extra care to ensure their safe arrival. We use strong double thickness boxes that are securely taped with parcel and Fragile tape.
WHAT HAPPENS IF THE TILES I RECEIVE ARE BROKEN?
We will offer replacement tiles free of charge and will ask for a photo of the broken tiles to be emailed to us.
WHAT SIZE ARE THE TILES?
Our tiles are 15cm x 15cm or 5.9″ x 5.9″.
HOW THICK ARE THE TILES?
The tiles are 4mm in thickness.
ARE THE TILES SUITABLE FOR USE IN SHOWERS?
They are perfectly suitable for use in showers and their colours will never fade. We have many customers who have tiled their complete bathrooms and showers using our tiles.
CAN THE TILES BE USED CLOSE TO HOT SURFACES?
Yes, they can be used behind a cooker as a decorative splashback without any problem.
WILL THESE TILES HOLD UP IN COLD WEATHER?
All of our tiles are perfect for cold, snow, rain or heat. They will not crack, chip or fade in any kind of weather.
CUSTOM ORDERS ARE GLADLY ACCEPTED
All our tile murals can be reduced, enlarged, and customised to meet your specific needs.
We also gladly accept custom orders so whatever you like, we will create!
You can send us the photos of your project and we'll be happy to make it.
HOW DO I INSTALL MY TILE MURAL?
Please copy and paste the link below to your browser and see step by step the instructions for an easy installation.