Shipping policy

HOW ARE TILE MURALS SHIPPED?

- Tile murals are not assembled before shipping. 

- Mural tiles ship individually wrapped and numbered for easy installation. 

 

WHEN WILL YOU SHIP MY ORDER?

- Orders are shipped within 4-6 weeks from purchase date.

 

HOW DO YOU PACK AND SHIP TILES?

- Our tiles are packed with extra care to ensure safe delivery. 

- We use strong double thickness boxes that are securely taped with parcel and fragile tape.

 

CAN I TRACK MY ORDER?    

- Yes, once your order has been shipped, you will receive an email with shipping details and a tracking number. 

 

WHAT HAPPENS IF MY TILES ARRIVE DAMAGED?

- If your tiles arrive damaged, please email us photos of the damaged tiles and we’ll send replacement tiles free of charge.

 

Contact information

If you need assistance with your order, please feel free to contact us at: contact@portuguesetiles.co.uk