FAQs

Shipping

How much does shipping cost?

We offer free shipping worldwide on all orders.

 How are tile murals shipped?
  • Tile murals are not assembled before shipping.   
  • Mural tiles ship individually wrapped and numbered for easy installation.
When will you ship my order?

Your order will be shipped within 4-6 weeks of the purchase date.

How do you pack and ship tiles?
  • Our tiles are packed with extra care to ensure safe delivery.  
  • We use strong double thickness boxes that are securely taped with parcel and fragile tape.
Can I track the delivery of my order?

Yes, once your order has been shipped, you will receive an email with the shipping details and tracking number. 

What happens if my tiles arrive damaged?

If your tiles arrive damaged, please email us photos of the damaged tiles and we will send replacement tiles free of charge.  

Tiles & Tile Murals

What size are the tiles?

Our tiles are 15cm x 15cm (5.9″ x 5.9″).

How thick are the tiles?

Our tiles are 4mm thick.

What is the background colour of the tiles?

The background colour is off-white.

Are the tiles suitable for use in showers?
  • They are perfectly suitable for use in showers, and their colours will not fade. 
  • Many of our customers have tiled their entire bathrooms and showers using our tiles.  
Are the tiles suitable for outdoor use?
  • Yes, our tiles are weather-resistant and can withstand cold, snow, rain and heat. 
  • They will not crack, chip or fade in any kind of weather.
Can the tiles be used behind a cooker? 

Yes, our tiles can be used behind a cooker as a decorative splashback. 

How do I install my tile mural?
  • All tiles are numbered on the back to help with assembly.
  • Tile 1 starts in the top left corner. Lay tiles from left to right.
  • We recommend leaving a 1-2mm grout line between the tiles.
  • It is recommended that you use a professional tiler to install your tiles.

Plain Tiles

Do you sell plain white tiles?

Yes, we sell plain white tiles to match our tile murals. 

Custom Orders

Do you accept custom orders?
  • Our murals can be enlarged, reduced or customised to fit your space.
  • We can also create unique hand painted tiles for your home or business.
  • Send us photos of your project and we’ll be happy to bring your vision to life.  

Contact us

If you've got any questions or need some help placing your order, please fill out the form below or send an email to: contact@portuguesetiles.co.uk