Shipping Policy

  • SHIPPING COST

We offer free shipping worldwide on all orders. 

  • PROCESSING TIME

All our tiles & tile murals are made to order and shipped within 4-6 weeks. 

  • ORDER TRACKING

You will receive an email with the shipping details and tracking number once we ship your order.

  • WRAPPING AND PACKAGING

Our tiles are packed with extra care to ensure their safe arrival.

We use strong double thickness boxes that are securely taped with parcel and Fragile tape.

  • IF TILES BREAK DURING TRANSIT

We will offer replacement tiles free of charge and will ask for a photo of the broken tiles to be emailed to us.

  • CONTACT INFORMATION

If you have any questions or require assistance with your order or shipping, please feel free to contact us at: contact@portuguesetiles.co.uk